Delivery Terms:
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Shipping Time: Once production is complete, your orders will be shipped within 1-3 business days. For personalized products, this timeframe may vary depending on the product's characteristics. We will keep you informed of the order preparation process.
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Cargo Tracking: Once your order is shipped, you will receive a tracking number via email or SMS. This way, you can easily track the location of your shipment.
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Delivery Time: Delivery times may vary between 2-7 business days depending on your location and the courier company. During busy periods (e.g., holidays and New Year's Eve), delays may occur.
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Shipping Fee: All Shipping is Free.
Return and Exchange Conditions:
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Returns for Personalized Products: For personalized products, cancellation requests can be made before the product goes into production (before order confirmation). Because the product is custom-designed, returns and exchanges are not accepted once production has begun.
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Returns for Standard Products: For non-personalized products, you can request a return within 14 days of the delivery date. The product must be unused and in its original packaging. Shipping costs for returns are the responsibility of the customer.
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Damaged or Faulty Product: If you receive a damaged or incorrect product, please contact us within 7 days of delivery. You can return the product free of charge or request an exchange. In this case, we will cover the shipping costs.
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Return Process: Once the returned products are checked for compliance with the return conditions, your payment will be refunded to your credit card or bank account within 7-10 business days.
Communication: For your return or exchange requests, you can contact us at info@merisilver.com or through our customer service.
